Troubleshooting

Troubleshooting

If you encounter any problem with your Bellman watch, please try the following suggestions.

If

Try this

An Out-Of-Rangesymbol blinks on the watch face.

The symbol warns that your watch is temporarily out-of-range and that you will not receive any Visit notifications. Move to an area that is closer to your Bellman Bridge.

A Do Not Disturbsymbol appears on the watch face.

This symbol means that your Visit notifications are temporarily silenced.
Tap the symbol to turn the notifications back on.

The watch does not turn on

The battery on your watch is completely discharged. Attach your watch to the charging dock to charge the battery, see Charging your watch.

The touchscreen responds slowly or improperly

  • Make sure you are not wearing gloves, and that your hands are clean.
  • Make sure you are not using any sharp objects or only touching the screen with your fingernails.
  • Please note that humid conditions or exposure to water may prevent the touchscreen from function properly. If you have very dry skin, try to use some skin lotion to improve the touch response.
  • Ensure that your watch software is updated to the latest version.
  • If the screen is scratched or damaged, contact an authorized service center for assistance.

The watch is frozen and unresponsive

  • Disconnect your watch from the charger and let the battery run out until it’s completely dead. Reconnect your watch to the charger and wait for at least 30 minutes.
    Press the Home key to start your watch.
  • If the problem persists, contact an authorized service center for assistance.

I was not able to add a device

  • Press and hold the Home key for 5 seconds to restart the watch.
  • Press the top Test button on the Bridge to make sure the connection is not lost. Bring the device you want to add nearby, make sure it’s turned on, and try to connect it again, see Adding a device.

The watch is vibrating for no apparent reason

There is probably another Visit system installed nearby that triggers your system. Change the radio key on all units, see Changing the radio key in the Bellman Bridge user manual..

The watch does not vibrate or light up a symbol when a transmitter is activated.

  • If an Out-Of-Range symbolblinks on the watch face, move to an area that is closer to your Bellman Bridge. Obstacles, such as walls or electrical equipment close to the devices can reduce the Bluetooth coverage area significantly. Examples of electrical equipment includes, but is not limited to, microwave ovens, Wi-Fi routers and plasma TV screens.
    If the problem remains, make sure that the Bridge is connected to power, and that the backup batteries are charged. To test the connection, press the top Test button on the Bridge.
    A message will appear on your Bellman Watch to confirm that the connection is OK.
  • If no Out-Of-RangeICON-Out-of-range.svgappears on your watch face, there are two possibilities:
  1. The connection between the Transmitter and the Bridge is lost. Move the units closer together.
    To test the connection, press the Test button(s) on the Transmitter. If the bottom LED on the Bridge lights up in green, the connection between the Transmitter and the Bridge is OK.
  2. The Transmitter doesn’t trigger correctly.
    Check all connections to the transmitter, and make sure that the batteries are not depleted.

The watch is hot to the touch

  • This is normal and should not affect your Bellman Watch’s lifespan or performance. If your watch overheats or feels hot for a prolonged period, do not use it for a while.
  • If your watch continues to overheat, contact an authorized service center for assistance.

The watch battery doesn’t charge properly

  • Make sure that the charging dock is connected to power and that you have attached your watch to the charging dock correctly, see Charging your watch.
  • A charging symbol appears, and short vibration occurs to confirm that charging has started. If the display is turned off, press any key to check the charging status.