The connection is lost
If Vibio is not connected to your mobile phone, the Vibio icon in the top-right corner on the app home screen is crossed out.
As soon as Vibio is within Bluetooth range, the connection will be re-established automatically, and the Vibio icon will be displayed normally.
Note: If the units don’t connect even though they are within Bluetooth range, you might need to pair Vibio manually, see Getting Started > Pairing in this help section.
Vibio's LEDs are turned off
If the LED eyes don't light up when you turn on Vibio it means that the batteries are depleted.
To charge your Vibio:
- Plug the charging cable into the USB port on your computer or use a USB power adapter with max 12W output.
- Plug the other end into the Micro USB port on the side of your Vibio. The LEDs will blink in green during charging. When Vibio is fully charged, the LEDs will light up in green.
Note: Charging fully may take up to 1.5 hours.
Vibio's LEDs are blinking in red
If the LED eyes on Vibio are blinking in red it means that the battery level is low.
To charge your Vibio:
- Plug the charging cable into the USB port on your computer or use a USB power adapter with max 12W output.
- Plug the other end into the Micro USB port on the side of your Vibio. The LED’s will blink in green during charging. When Vibio is fully charged, the LED’s will light up in green.
Note: Charging fully may take up to 1.5 hours.
Vibio is vibrating too much or too little
If Vibio is vibrating too much or too little, you can adjust the vibration power in Settings.
To adjust the vibration power:
- Tap to open the menu and select Settings.
- Tap Vibration Power and choose between soft, medium and strong.
Note: Your settings affect all alarms.
Vibio is not vibrating for calls
If Vibio is not vibrating when you receive a call, make sure you have activated alert for calls.
To activate alert for calls:
- Tap to open the menu and select Settings.
- Activate Alert for Calls using the switch.
Note: You can always check the connection but looking at the Vibio icon on the top right corner of the app home screen. If it’s displayed normally, Vibio is connected. If it’s crossed out, the connection is lost.
Vibio is not vibrating for messages
If Vibio is not vibrating when you receive a message, make sure you have activated alert for messages
To activate alert for messages:
- Tap to open the menu and select Settings.
- Activate Alert for Messages using the switch.
Note: You can always check the connection by looking at the Vibio icon on the top right corner of the app home screen. If it’s displayed normally, Vibio is connected. If it’s crossed out, the connection is lost.
If the Visit receiver does not respond when an SMS is received.
This could have multiple causes. Please check the following:
The SMS message has been converted to a MMS message
If you have an Android device and receive a very long or complex SMS message, it may under certain circumstances be converted to a MMS message on your phone. Your Visit receiver does not support notifications of MMS messages and will not respond when your SMS messages has been converted to a MMS message.
Deactivate RCS messages
Google’s RCS technology is not sent technically as a regular SMS even if it may appear as a SMS message on your mobile device. Please deactivate RCS by the following steps. The list of the procedure may differ depending on mobile device:
- Open Google Messages app and tap the Account icon
- Tap Messages settings and select RCS chats
- Tap the toggle switch to turn off RCS chats and confirm the choice.
Vibio has frozen
If Vibio is not responding or seems to be ”frozen”, you might need to reset it.
To reset your Vibio:
- Press the reset hole located on the side using e.g. a paper clip. Your Vibio will return to factory settings and restart automatically.
- Vibio should then connect to your mobile phone, as long as it’s within Bluetooth range. If it doesn’t, you might need to pair your Vibio manually.
To pair your Vibio:
- Pull and hold the Snooze strap until the LEDs starts to flicker. Release and pull it again until the LEDs starts to breathe in blue.
- Open the Vibio app. Tap to open the Menu, select Setup New Vibio and follow the simple setup instructions.
- The LED eyes on Vibio will light up in blue for 4 times to show that the pairing was successful.
Note: You can always check the connection by looking at the Vibio icon on the top right corner of the app home screen. If it’s displayed normally, Vibio is connected. If it’s crossed out, the connection is lost.
FURTHER HELP
| Customer support |
